Everything You Need to Know

Quick answers to the questions we hear most often

You can book directly through our website by visiting any property page and using the booking form, or through our Airbnb listings. Direct bookings offer the benefit of no service fees and direct communication with your host.
Standard check-in is at 4:00 PM and check-out is at 11:00 AM. If you need early check-in or late check-out, please contact us and we'll do our best to accommodate your schedule.
Yes! Most of our cabins are pet-friendly, including Heavenly Hideaway and Tahoe Delight. Please check the specific property page for details and let us know about your furry friend when booking.
All of our properties include free on-site parking. Most properties can accommodate multiple vehicles, which is great for larger groups.
Our cabins are 5-15 minutes from Heavenly Resort and Sierra-at-Tahoe. The Heavenly Haven cabin is actually within walking distance of Heavenly — you can strap on your gear and walk to the slopes!
All properties come fully equipped with free Wi-Fi, linens, towels, kitchen essentials, and all the games and entertainment you can handle! From pool tables and shuffleboards to flat screens and hot tubs, we've got you covered.
Absolutely! Our larger cabins are perfect for family reunions, bachelor/bachelorette parties, corporate retreats, and group celebrations. Heavenly Hideaway and Tahoe Delight are especially popular for larger gatherings.
For direct bookings, we offer a free cancellation period. For Airbnb bookings, please refer to the specific listing's cancellation policy. Contact us for details on our direct booking terms.
Yes! All of our properties feature private hot tubs. The Heavenly Hideaway hot tub is available year-round, perfect for soaking after a day on the slopes or at the beach.
South Lake Tahoe is about 3.5 hours from San Francisco and 1 hour from Reno. The closest airport is Reno-Tahoe International Airport (RNO). We recommend renting a car for the best flexibility during your stay.

Still have questions? We're here to help plan your perfect getaway.

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